Blogs are supposed to be spaces to vent right? So here I go...
I got this gift card from Dell so I decided that I was going to use it to get a more up to date point-and-shoot camera. When I ordered it, for some reason it showed up as ordering 3 when I swear I only wanted to order 1. Stupid Dell website. Anyway, I saw my balance after I had already clicked to submit order so I called them the next day to see if they could simply change the quantity. How hard is that? First of all, the lady was so hard to understand cuz of her accent.. and the man i talked to 2 days later, the other man 3 days after AND the dude on the phone just now. I swear their customer service line must be linked from another country!! I'm constantly asking, what????? Sometimes, I feel like I'm talking to an automated machine cuz they dont really respond to my question. It's like they're reading something straight from the computer. LISTEN TO MY CONCERN, you @#*&!@!! UGH! So the first lady tells me she can't change the quantity and that she has to just cancel it all together then I have to order it again. She says that it takes 24-48 hours to get credit back to my gift card. So I wait 2 days and still no credit. I call dell again and the guy now tells me 3 days. Fine, 3 days it is. I called back today and now this guy tells me 7-10 days!! BIG DIFFERENCE! The camera was on sale and now it's not sale anymore. By the time I get my credit back to my gift card, they might not have it anymore!!! At this point, I'm starting to get mad so I start complaining about how they all need to get their facts straight!! I told them i was upset that their customer service was giving me inconsistent information and all he could respond with was "i understand your concern mam but your money will be there in 7-10days". Then I repeated what I said and he just started sounding like a broken record. WTF!? Because of their incompetence, I wasted just 5-10 minutes of my life each time I called them AND a migraine. I got so mad I yelled at him and hung up the phone. That will be last time I ever order ANYTHING from Dell. Their customer service is horrible and the people are incompetent!! DON'T ever buy anything from Dell. I'm boycotting Dell.
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2 comments:
oh you didn't know? Dell's customer service is all outsourced now. You will never get a coherent conversation with a Dell customer service rep. Though I think you should demand that they honor the sale price of the camera since their broke website and incompetent customer service has caused you to lose the deal, your time and your money.
dude. buy a mac. but then again, their customer service sucks too.
Also, update!
youre so sweet for offering to find that mug for me :)
(i found ONE! on ebay tho and ordered it. teehee)
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